Are you kidding me, they’re a real pain in my …?

It’s funny how a goof in your practice can be devastating! Let me explain. You should have processes and strive to make them better every day. I think McDonald’s has set an example of having a system and 99 times out of 100 they follow their system. When...

Chinese Dinner for Two

Last week Neil Richmund and I stopped at a local venue and we noticed an interesting pattern. Think about this “notice” in your business and make sure you learn from this lesson and not your own. We were greeted warmly and seated right away by the lone...

Why Can’t THEY Get It Right?

During the season of lent, I try to give up something that I truly enjoy. I also add something that will make me better. This year is no different, I gave up Diet Dew and Ice Cream! If you know me, you know I always have a Diet Dew close by! It’s almost as much...