Why are you such a negative Nellie?

Have you ever had one of those conversations where every idea that comes up a person on your team seems to shoot it down? I know I have… many times! Here’s what I discovered about why that would happen. It’s something I learned from a brilliant...

Are you kidding me, they’re a real pain in my …?

It’s funny how a goof in your practice can be devastating! Let me explain. You should have processes and strive to make them better every day. I think McDonald’s has set an example of having a system and 99 times out of 100 they follow their system. When...

That’s The Girl That Dresses Me…

This past week I had a conversation with my good friend Maria of Jos. A. Bank Clothing store in Plainfield… She was explaining how people introduce her to their friends as “the girl who dresses me…” Which made me think… What are you known...

Chinese Dinner for Two

Last week Neil Richmund and I stopped at a local venue and we noticed an interesting pattern. Think about this “notice” in your business and make sure you learn from this lesson and not your own. We were greeted warmly and seated right away by the lone...

How Come I Didn’t Know About It?

Although grammatically incorrect… the question “How come I didn’t know about it?” is an excellent question. Too many times there has been an event that I find out about after the fact and I seem to ask… “How come I didn’t know...