Just Communicate: 7 Mistakes You're Making with Your Team (And How to Fix Them Right Now)

Here's the thing about communication... everyone thinks they're good at it. I mean, we've been talking since we were toddlers, right? How hard can it be? But here's what I've noticed working with new leaders and supervisors over the years: the gap...

Annual Reviews Are Out. Why Weekly Feedback Is the New Power Move for New Supervisors

Remember that feeling when you first became a supervisor? One day you're crushing it at your individual role, and the next... you're supposed to somehow develop other people's careers with a once-a-year conversation that everyone dreads. Yeah, that's...

The Power in Asking for Help

Today’s world all too often glorifies independence, resilience, and self-made success, making asking for help seem like some kind of failure. But the truth is, there is extraordinary power in asking for help—and it’s a skill, not a weakness. It’s a mindset shift that...

Now what was it I was supposed to do today? A Confession

How do you do it? Someone asks you to give them a call or worse yet, you tell them that you'll call them later… what's the next thing you do? Do you use your phone to make a note? Send a memo to yourself? Jot a note in a planner? What? I need to know!  I've tried to...

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Market More and Better by Not Marketing at All

Many times local civic organizations look for experts from various business disciplines to come and give a presentation about a particular area of skill. The Elks, Rotary and Kiwanis are just a few who are always on the lookout for good public speakers to address...

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Why We Call ‘Em Liars

I once heard the late Jim Rohn explain, and very profoundly I might add, why liars are called liars. The reason? Because they lie! It's just that simple, we call 'em liars because they lie. That's a pretty strong statement these days but 20 or so years ago, it would...

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3 Keys to Self-Improvement and Motivation

Do you know these three simple keys to self-improvement and motivation? 1. INSPIRATION. Inspiration is critical to staying motivated and improving oneself. If you are not interested in your business, your motivation level will never be high and you will not be able to...

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How do you do it?

Someone asks you to give them a call or worse yet, you tell them that you'll call them later. What's the next thing you do? Do you use your phone to make a note? Send a memo to yourself? Jot a note in a planner? What? I need to know!  I've tried to use a paper...

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Looks Like I Drew the Short Straw

It's true, you get what you look for in business and in life! Your attitude is the difference maker! When Tommy and I work with clients to train their people, be they sales team, executives or support folks, we always start by explaining the four types of people in...

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5 Elements to Building Rapport in Business

Developing rapport with others is a process. In a nutshell, what it takes is to: ask questions have a positive, open attitude encourage an open exchange of communications (both verbal and unspoken) listen to verbal and unspoken communications share positive feedback...

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Freddie Mercury Said it Best

I'm sure you've heard the song that Freddie wrote way back in 1977 it was on the album (yes they were all albums back then... no CD's just vinyl albums, but that's a story for another day) News to the World. This song still remains among rock's most recognizable...

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It’s Only Make Believe, But…

This past week I worked with a group of professional over-the-road drivers to help them gain more skills to teach newly commercial licensed drivers how to be professional and safe drivers. I am always impressed with the how professional and passionate the drivers are...

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