What is it that you value? Are you sure?

What is it that you value? Are you sure? I was recently working with a coaching client helping him through the process of adding to his staff. He’d been disappointed with the last three people he had taken on so he wanted to be very thoughtful about how to go about...

Are You Trying to Read Minds?

Are You Trying to Read Minds? You’re in a conversation with a customer or customer-to-be. What are you doing? Are you … Planning your response? Composing your next topic? Strategizing your sales pitch? Listening? Now, you know what you should be doing if you really...