Reframe It: Gift Wrap Objections

There have been times in your life when people tried to convince you that what they were offering was better than it seemed: Remember that  time an unscrupulous used car salesman pitched a lemon at you, he called the high price tag an “investment.” Investment…...

Looks Like I Drew the Short Straw

It’s true, you get what you look for in business and in life! Your attitude is the difference maker! When Tommy and I work with clients to train their people, be they sales team, executives or support folks, we always start by explaining the four types of people...

OK, What’s Up With The Socks

If you know me at all you know that wear red socks. Yes, red socks and yes, everyday! It has nothing to do with the baseball team, nothing to do with luck and nothing to do with style. Well maybe a little something to do with style… I’ll explain but first...

Pay Attention to the TUG

Have you ever had a feeling that you should call someone or stop and see someone? What did you do? Did you act on the feeling? Did you suppress it? I must admit, this is not an original idea, which most are not.This idea came from my friend Karen Flasher who I know...