Flatten and Empower

Flatten and Empower Responsibility and accountability are actually fuel for empowerment of employees. When an organization fat with middle management and supervisory levels, decides to flatten they have a tremendous opportunity. I love the example in Zapped! The...

The List: To-do or Not To-Do

The List: To-do or Not To-Do Are you a lister? I mean, do you have a to-do list? Lists can be great time management tools, but they can suck time away from you, too. Some people have to-do lists that are sorted by priority, days or even by categories, and to that I...

After You Close the Sale…

After You Close the Sale… You closed the sale! Yippee! Woot-woot! Hoo-ray! Now what do you do? Move on to the next prospect? Not a bad idea, but before you do that, think about this: It costs SIX TIMES more to get a new client than to sell something additional to a...