A Tale of Two Sales People

Many of you know one of my favorite books is Swim with the Sharks Without Being Eaten Alive by Harvey Mackay. I was fortunate enough to meet Mr. MacKay a couple of times and Cathy and I even had dinner with him thanks to my friend Darlene Silver. And that in part is...

When High Performance is Your Goal

And the Award Goes To… From our earliest competitive and social interactions, where there is not a publicly displayed score to determine the outcome and we are in the running for an award, those five little words immediately create an adrenaline rush! The adrenaline...

Reframe It: Gift Wrap Objections

There have been times in your life when people tried to convince you that what they were offering was better than it seemed: Remember that  time an unscrupulous used car salesman pitched a lemon at you, he called the high price tag an “investment.” Investment…...

4 Ways to Make More Sales

Your customer isn’t a circus monkey! Think twice about all the things you put them though to buy from you. (And for those of you in corporate life, this goes for you too! You’re always trying to get your folks to do something… right?) I have seen far too many times...

Objections Are Your Opportunity!

Does the word “No” scare you? What do you do when you hear your prospect say “No?” Here are some ideas to keep you in the game ofter your prospect says, “No.” Begin by examining the positive aspects of a prospect’s objections to see...

Six Honest Serving Men and Your Business

When trying to find out information about where your prospect is in the buying process… don’t ask “why” questions or, if you do,  limit them to very few. I always say in the sales or inquiry process if anyone is going to appear “dumb,” it’s me. That...