Is your pool deep or broad?

Is your pool deep or broad? A colleague, we’ll call Sam, was lamenting a disastrous sales call over a cup of hot java this week and I kind of felt bad for him. Sam had been trying to find a contact in a firm he had targeted as a big prospect. He put out the word he...

4 Strategies to Get Customer Referrals

4 Strategies to Get Customer Referrals Did you know that customer referrals are one of the most powerful sales and marketing tools you can use to help you grow your business? It’s true! Satisfied customers are more than happy to refer their family and friends to...

Do I Really Have To Call ‘Em Back?

When someone calls you with a referral or connects you with an e-mail should you say thanks? I mean heck, isn’t that what we’re supposed to do, get referrals for each other? I don’t have to say thanks for em do I? In answering that question the radio...

What Are You Paying For?

Let’s just start with what to definitely not do! I hear people say all the time that they reward people who make a purchase from a referral and that’s just wrong. Don’t misunderstand, I believe it’s okay, legitimate and appropriate to reward...